Agent Traces help you understand how your AI agent arrived at a response by showing the steps it took behind the scenes. For supported messages, you can now see things like knowledge base searches, query expansion, date/time lookups, escalations, and custom action runs, all in the chat view.
How to use it:
- Open any conversation in your agent chats
- Find an AI message that includes trace data
- Click the Agent Trace section above the message bubble to expand it
What it’s useful for:
- Debugging why the agent answered a certain way
- Seeing which knowledge base searches were performed
- Reviewing which tools or actions were triggered
- Understanding escalations and other decision steps more clearly
Understanding how Helply AI Agent queries your articles will help you fine-tune training materials and increase the Agent's performance. 🚀.