You can now access Helply conversation data through the new External API, designed for analytics and reporting use cases. It allows you to fetch chats and their messages for specific agents, enabling use outside of Helply.
What’s special:
Provides direct access to full chat histories (including messages), with filtering by state and time range, pagination support, and an OpenAPI spec for easier integration.
Who it’s for:
Teams that want to build custom reports, dashboards, or internal data pipelines using Helply data.
Example:
Exporting conversation data into a BI tool to track support performance, trends, or agent activity over time.
Access & security:
Generate an External API key in
Settings → API
, and use it as a bearer token in the Authorization header. The key is only shown once — if lost, it must be regenerated, which will invalidate the previous key.
What’s included:
- Chat list and single chat retrieval
- Messages included in chat detail responses
- Filtering by state and time range
- Cursor pagination
- Rate limiting for secure access
- OpenAPI spec for easier client integration
For more information, see our Knowledge Base help page.