Contact Mocking lets you simulate how your AI agent behaves for different types of customers directly from the Playground without modifying any real contact data. Fill in custom field values (like plan type, company name, or subscription tier) and see how your agent responds in real time, using the exact same pipeline as production.
How to use it
- Open your agent's Playground page
- Fill in the contact fields in the Contact Mocking form (fields come from your existing Custom Fields schema)
- Start chatting the agent will respond as if it's talking to a real contact with those attributes
- Save commonly used field combinations as Presets for quick reuse
Test your agent's behavior across different customer scenarios before they happen in production. 🚀