Take control of your monthly resolution costs with the new Resolution Spend Cap. Set a limit on how much you're willing to spend on resolution overages each billing cycle, so there are no surprises on your invoice.
How to use it
- Go to Settings → Billingand enter an amount as your monthly spending cap.
- To only receive a warning, leave the "Widget Control" toggle off. You'll get an email alert when you reach 80% of your cap, but your chatbot will continue responding normally.
- To pause AI responses when the limit is reached, simply toggle the "Widget Control" button on. Your chatbot will stop generating AI responses once you hit the cap, and conversations will be routed to your team instead.
- If your chatbot gets paused, increase the cap or set it to $0to unpause it. AI responses resume immediately.
- To opt out of spend alert emails, toggle off the email preference in your Billing settings. The email alert setting applies to each user individually; disabling it for yourself won't impact other account owners.
Why it's useful
If your account uses resolution-based billing, costs can vary month to month depending on chatbot activity. The spend cap gives you a predictable ceiling so you always know your maximum spend upfront. It's especially helpful for teams managing budgets across multiple chatbots or accounts.
Good to know
- Only resolved conversations count toward your spend cap.
- Only account owners can configure the spend cap from the Billing page.
- Only account owners receive spend alert emails.