You can now send AI agent escalation submissions to any HTTPS endpoint with a custom webhook.
How to use it:
- Go to Configure -> Escalation
- Choose Webhookas the contact method
- Add your endpoint URL and configure the request
- Choose which form fields and contact data to send in the request body
- Set a fallback method in case the webhook request fails
Why it's useful:
- Connect Helply to your own internal tools, automations, or custom support workflows
- Send customers’ form responses and key contact details exactly where your team needs them
- Support teams that don’t use one of Helply’s helpdesk integrations
- Keep escalations from getting lost by setting a fallback destination if the webhook fails